When you enlist someone for a service, it\u2019s important to know that the quality of what they\u2019re delivering is up to scratch. The last thing you want is to spend money on something that doesn\u2019t do what you need it to, or on a service that leaves you dissatisfied with the result. That\u2019s where quality management comes in to play. You want to partner with a business that is committed to high calibre outputs, and an effective QMS (quality management system) ensures this happens.<\/p>\n\n\n\n
At Nuflow, we\u2019re committed to delivering to the highest standards, and we’ve got the credentials to prove it. Everything we manufacture is up to date with international requirements, backed by our ISO 9001 accreditation. When you choose to work with us, you can have peace of mind knowing we meet and exceed the quality management principles required to meet this classification.<\/p>\n\n\n\n
A quality management system (QMS) is a selection of business processes and functions devoted to consistently meeting customers\u2019 expectations in order to increase satisfaction and efficiency within a company. Nuflow applies this to our processes, values, assets and products to ensure our performance is the best it can be when it comes to meeting your requirements. That\u2019s why we\u2019ve been accredited with our ISO 9001 standard. <\/p>\n\n\n\n
ISO 9001 is the international standard of requirements for a business\u2019 QMS to demonstrate its effectiveness in meeting customer and regulatory expectations. It\u2019s overseen by the International Organisation for Standardisation (ISO) \u2013 an agency with national standard bodies in more than 160 countries. The ISO provides guidelines to businesses on how to meet these expectations.<\/p>\n\n\n\n
To achieve this certification, Nuflow was examined by a qualified ISO representative who found that we:<\/p>\n\n\n\n
To remain certified, we go through an ongoing process of external audits to check we are following appropriate procedures and management systems. Since we consistently meet ISO 9001 requirements, it\u2019s safe to say that Nuflow\u2019s offerings are at a reliably high calibre that leaves our customers satisfied with our service.<\/p>\n\n\n\n
The ISO provides guidance to help businesses be more consistent, improve customer satisfaction and strengthen performance. There are seven key principles of quality management set out by the ISO, and at Nuflow we work to continuously meet and exceed these principles.<\/p>\n\n\n\n
Principle 1: Customer focus<\/strong> At Nuflow, we link our objectives to customer needs and expectations by planning, designing, producing, and delivering products and services with a customer focus. We understand that our customers are seeking a fast, less disruptive solution for their pipe issues, and we deliver unique offerings to help them achieve this. \u00a0And when the job is done, we listen to feedback from our customers to make sure they\u2019re happy. \u00a0<\/p>\n\n\n\n Principle 2: Leadership\u00a0<\/strong> Nuflow has a set of values that represent what we stand for, and these carry throughout the whole organisation. This helps us maintain a strong culture that has all staff working towards a shared purpose of delivering innovative and creative solutions for our customers.<\/p>\n\n\n\n Principle 3: Engagement of people<\/strong> Nuflow lives and breathes this philosophy, made clear through the words of Managing Director Ed Ahern:<\/p>\n\n\n\n \u201cWhen people know they are valued, appreciated and respected in the workplace, not only do they achieve great things, they get great satisfaction from their job \u2013 regardless of the actual tasks they\u2019re performing.\u201d<\/p>\n\n\n\n Principle 4: Process approach\u00a0<\/strong> At Nuflow, we achieve this by clearly communicating about the operation. We are constantly improving, monitoring, analysing and evaluating our systems to make sure they\u2019re fit for purpose.\u00a0 Our ongoing education and training are vital to the maintenance of quality control, ensuring that our everyone is on the same page. \u00a0<\/p>\n\n\n\n Principle 5: Improvement\u00a0<\/strong> In Nuflow\u2019s internal training workshops, we discuss ways to improve our offerings and installation methods. This helps our research and development team shape future research and improve our products. All our products are developed to exceed ASTM (American Society for Testing and Materials) standards, and are ASTM 51216-99 accredited.<\/p>\n\n\n\n Principle 6: Evidence-based decision making\u00a0<\/strong> Because our research, development, manufacturing, and installation all happens in-house, we know exactly what\u2019s happening through every stage of our process. Our research and development team use existing data and information from products to guide them with future developments.<\/p>\n\n\n\n Principle 7: Relationship management\u00a0<\/strong> Nuflow is a franchise business, and all of the franchisees in our network contribute to the success of the organisation. We maintain great relationships across the network, and head office supports franchisees with things like training, education and business development. This means that any Nuflow you choose to partner with will have the same level of expert service.<\/p>\n\n\n\n When you spot a business with an ISO certification, you know they are dedicated to constantly striving for better. You\u2019ll receive excellent customer service, and a product that fulfils your needs and requirements in the exact way you need it to.<\/p>\n\n\n\n Next time you need help with your pipe problems, come straight to Nuflow. You can be confident that you\u2019ll be satisfied with the quality of our service. Find your local Nuflow<\/a> and get in touch today<\/a>.<\/p>\n","protected":false},"excerpt":{"rendered":" When you enlist someone for a service, it\u2019s important to know that the quality of what they\u2019re delivering is up to scratch. The last thing you want is to spend money on something that doesn\u2019t do what you need it to, or on a service that leaves you dissatisfied with the result. That\u2019s where quality […]<\/p>\n","protected":false},"author":6,"featured_media":5662,"comment_status":"closed","ping_status":"closed","sticky":false,"template":"","format":"standard","meta":{"content-type":""},"categories":[1,12],"tags":[],"yoast_head":"\n
To meet this rationale, an organisation consistently maintains the confidence of their customers, and is constantly seeking to provide more value. This is due to a thorough understanding of customer needs, now and into the future.<\/p>\n\n\n\n
Leaders are responsible for the purpose and direction of an organisation, and for creating an environment that has all people working towards a shared goal of quality outputs. In order to achieve key objectives, an organisation must align its strategies, policies, processes and resources by unifying purpose with engagement of people.<\/p>\n\n\n\n
Proper quality management includes the treatment of the people within the organisation. Engaging people effectively by recognising their skills has people at all levels working towards key objectives. Plus, the better and more confident the people, the better the output.<\/p>\n\n\n\n
The best results are achieved when all tasks and procedures act in tandem with one another, and are treated as related processes that form one well-managed system. The results from this system allow organisations to optimise performance and produce better outputs.<\/p>\n\n\n\n
A focus on ongoing improvement is a necessity for successful organisations committed to quality management. It means maintaining current performance levels, and responding to conditions that present new opportunities.\u00a0<\/p>\n\n\n\n
Better results come from decisions backed by effective analysis and evaluation of data. Tangible facts and evidence mean greater objectivity that leads to confident decision making.<\/p>\n\n\n\n
To achieve ongoing success, an organisation must maintain effective relationships with interested parties, as they can have an effect on performance.<\/p>\n\n\n\nWhy choose businesses with an ISO 9001 certification?<\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/strong><\/h2>\n\n\n\n